Shipping policy
Shipping Policy
Order Processing
We usually process and ship orders within 1–3 business days after payment is confirmed.
Please note that orders are not processed on weekends or public holidays.
During busy periods, processing may take slightly longer, but we always do our best to ship your order as quickly as possible.
Shipping Time
We ship internationally and delivery times vary by destination:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Mexico & Latin America: 8–18 business days
- Other regions: 10–20 business days
These timeframes are estimates. Actual delivery may vary depending on customs clearance and local courier conditions.
Shipping Cost
We offer free standard shipping on all orders.
No additional shipping fees will be charged at checkout.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow 2–5 business days for tracking information to become available.
You can track your order here:
https://www.track718.us/en
Customs & Import Taxes
Depending on your country, your order may be subject to import duties or taxes upon arrival.
These charges are set by your local customs office and are the responsibility of the customer.
Address Accuracy
Please make sure your shipping address is correct at checkout.
We are unable to redirect or change orders once they have been shipped.
If you notice an error, please contact us within 12 hours of placing your order.
Delays or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us.
We will help you check with the carrier and resolve the issue as soon as possible.
Contact Us
If you have any questions, feel free to reach out:
Email: support@neonexvon.com
We typically reply within 24–48 hours (business days).